Support Services

Support Services

No software works without support.

assists customers in every step of their solution’s life-cycle: integration, development, deployment, management and beyond.

Professional Services

Our Professional Services help customers or service providers integrate, deploy and support our products and related technology in their network. This includes consulting, designing and implementation, to proposing policies for operation.

Setup

We deliver our Smart IVR / Video RTC products with setup services to ensure your solution is properly installed and configured.

Consulting

Smart IVR / Video RTC are not a commodity technology, design, develop and roll out voice & video services require specific expertise.

Development

We can help you to quote your VoiceXML / HTML5 / Flash-RTMP / iOS / Android development and recommend how to schedule it.

Training

We can provide training services for projects or specific solution requirements.

Get Professional Services

Complete the following form to get in touch.

Let us know about your setup, consulting, training or development inquiry, and we’ll get back to you within business hours.

Fields marked with an * are required

Technical Support

Our Technical Support is committed to supporting all our software and provide professional assistance. All our products come with on-demand installation assistance to help you start your project in the best conditions.

Standard Support

8x5
  • Unlimited online support by email
  • 9:00am to 18:00pm CET during business days
  • Access to all release and knowledge base
  • Get all bug fixes and maintenance updates

Premium Support

8x7
  • Unlimited online support by email
  • 9:00am to 18:00pm CET during business and weekend days
  • Access to all release and knowledge base
  • Get all bug fixes and maintenance updates

Advanced Support

24x7
  • Unlimited online support by email
  • We will respond to after-hours emergencies within 8 hours, anytime, 24 hours a day, 7 days a week
  • During office hours,  we will respond to emergencies within thirty minutes
  • Access to all release and knowledge base
  • Get all bug fixes and maintenance updates

Get Technical Support

Complete the following form to reach our Customer Support team, and we’ll get back to you within business hours.

Fields marked with an * are required

Sales Support

Our Sales team can help you get the highest possible value and return from your investment in our technology. We can assist you at every stage of your solution’s life cycle – from concept to development, through to testing, deployment and beyond.

Are you targeting to be Partner or End-Customer?

Are you looking for On-Premise, Cloud Hosting or TurnKey?

Are you a Corporation, Small and Midsize Business or Developer?

Get Sales Support

Complete the following form to get in touch.

Let us know how about your use case, application, launch date and usage, and we’ll get back to you within business hours.

Fields marked with an * are required

Customers and Partners

Do you have a business relationship with us or have purchased any of our products or services?

Not yet...

  • Download our software for your evaluation
  • Install and configure our product on an evaluation server
  • Browse our Knowledge base
  • Contact our sales for a platform or service quotation
  • Submit a support ticket to get more information
  • Develop your own service or think about Turnkey Solutions

Yes, sure...

  • Submit or update support incidents
  • Download all products releases
  • Browse our knowledge base
  • View our latest product releases
  • View our Obsolescence Policy
  • Manage individual account details

Help Center

Our Help Center is currently undergoing a makeover
which will include more up to date information for
Customer and Partners to better match our
ever growing platforms!

Customer Service Hours
Monday to Friday from 9AM to 6PM / EST

Service Desk